Quality Question Bank
for Exam preparation

Q2. One of the advantages of team work is:

1. It breaks down barriers between employees
2. customers and suppliers
3. It results in promotion
4. It results in salary increment
5. None of the given options

Q3. The four phases of the Shewart cycle are:

1. Plan, Do, Scan, Implement
2. Plan , Act , Do, Control
3. Plan, Do, Check, Act
4. Implement, Design, Control, Plan

Q4. When the number of defects is low, which of the following is true:

1. We should use c or u chart
2. Most samples will have non-zero defects
3. Create a time between occurrence control chart
4. None of the above

Q5. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.

1. Stem, Leaf
2. Leaf, Stem
3. Tree, Stem
4. Tree, Leaf

Q6. ______________ is about supplying customers with what they want when they want it.

1. JUT
2. HET
3. JAT
4. JIT

Q7. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.

Q8. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:

1. increase as well
2. remain the same
3. decrease
4. decrease initially then increase slightly
5. increase then tend to level off

Q9. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives

Q10. What are the factors in a factorial design?

1. the independent variables
2. the dependent variables
3. the organismic variables
4. the experimental variables